Returns & Exchanges Policy
At Jurlique, we want you to be completely satisfied with your botanical skincare experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for products purchased directly through our website.
Initiate Your Return
Contact our Customer Care team with your order number and details of the items you wish to return to receive a Return Authorization.
Prepare the Package
Securely pack the products in their original packaging, ensuring they are unused and in their original condition to qualify for a full refund.
Ship to Jurlique
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing